“Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service.” —Sally Hogshead, author of
Fascinate
501 Ways to Roll Out the Red Carpet for Your Customers
is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures.
will give you helpful tips to:
Make "red-carpet service" a first and lasting impression
Get your team "red-carpet ready”
Inspire positive word-of-mouth by delivering wow
Handle service recovery with style
Employ creative marketing ideas and social media savvy
Using the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel—just roll out the red carpet!