This is a valuable Manual you will want to keep on your desk and refer back to time after time. --Michelle Dunn, Author. Over 100,000 businesses have slow or non-paying customers. How can you collect that money quickly and without much effort? How can you keep the money coming in? The secrets are found in Michelle Dunn's books, How to make money collecting money: Starting a Collection Agency, Become the Squeaky Wheel: a Credit & Collection Guide for Everyone, How to get your Customers to Pay: Fast, Easy, Effective Letters, and The first book of Effective Letters & Forms for your Collection Agency. Michelle Dunn, a leader in the debt collection industry, shares her experience and knowledge with you so you can collect more money. Once you have a credit policy in place you will quickly and easily get the results you deserve, no matter what your business, Dunn's books will give you the tools you need to collect more money and you are going to love the results!