With the new Third Edition of Becoming a Master Manager, you can build practical skills in every area of managerial competency -- skills you'll need to thrive in the diverse situations and challenges of the new millennium! The text guides you through eight interactive learning modules covering different leadership roles, including director, producer, mentor, facilitator, coordinator, monitor, innovator, and broker. Thoroughly updated to keep pace with today's rapidly changing workplace, the Third Edition features four new biographies of "Master Managers," updated coverage of computing and telecommunications, and new material on emotional intelligence, critical thinking, and life balance.