The Chapter Leader's Guide to Patient Rights: Practical Insight on Joint Commission Standards
Jean S. Clark, RHIA, CSHA
Quick, concise standard explanations for patient rights chapter leaders
The Chapter Leader's Guide to Patient Rights
breaks down the Joint Commission’s patient rights requirements into easy to understand solutions to meet the challenges of these complex standards. You get simplified explanations of the chapter’s key components along with communication techniques to help foster a strong and successful partnership between survey coordinator and chapter leader.
Plus, to make staff training easy, this guide includes a downloadable PowerPoint® presentation highlighting key compliance takeaways. Also, receive bonus tools which include:
Rights and Responsibilities of the Individual and Key Player Outline
Rights and Responsibilities of the Individual Tracer Tool
Patient Rights Direct Impact Standards List
Chapter Captain Checklist
Benefits of
:
Keys to creating a culture of providing patient care, treatment, and services in a way that is collaborative with the individual patient
Tips and suggestions for developing and implementing policies for selected elements of performance
Guidance on communication techniques to inform patients of their individual rights and responsibilities
Tools for proper delegation of roles and responsibilities to appropriate staff
A responsibility checklist for chapter leaders to ensure compliance with patient rights standards
What's inside:
Interpretation of the newly revised Joint Commission patient-centered communication standard
Simplified explanation of the requirements under the patient rights chapter
Strategies to help patients participate in their own care decisions
Description of informed consent, who participates and how to gain it from patients in a compliant way
Easy-to-implement services your organization can provide for patients to inform them of their rights
Table of Contents
Part I: Patient Rights in the Organization
The Rights and Responsibilities of the Individual
How Does this Chapter Affect the Organization as a Whole?
What is Its Impact on Leadership and Administration?
Who Owns the Requirements of this Chapter?
Part II: Communication and Impact of Patient Rights
Getting Organized
Duties of the Chapter Captain
Communication to Physicians and Staff
Communication to Patients
The Impact of this Chapter
Part III: Implementing Patient Rights
Designing and Implementing Policies
The Patient Handbook
The Medical Staff
Other Caregivers, Nurses, and Staff
The Board and Senior Leadership
Tracers and Chart Reviews
Impact on Patient Care
Who will benefit?
CPHQ, CSHA, accreditation coordinators, accreditation specialists, survey coordinators, Joint Commission survey coordinators
Earn Continuing Education Credits
National Association for Healthcare Quality (NAHQ)
This activity is pending approval by the National Association of Healthcare Quality for CE credits.