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Commitment in Kundenbeziehungen: Eine multipartiale Messung und Analyse von Determinanten und Erfolgswirkungen
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Barnes and Noble
Commitment in Kundenbeziehungen: Eine multipartiale Messung und Analyse von Determinanten und Erfolgswirkungen
Current price: $74.99
Barnes and Noble
Commitment in Kundenbeziehungen: Eine multipartiale Messung und Analyse von Determinanten und Erfolgswirkungen
Current price: $74.99
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Zur langfristigen Bindung wertvoller Kunden ist die genaue Kenntnis der zugrundeliegenden Form des Commitments eine entscheidende Voraussetzung. Melchior David Bryant entwickelt Instrumente zur Messung solcher Commitment-Formen, untersucht anbieter- und wettbewerbsbezogene Einflussfaktoren und deckt deren Wirkungen auf den Beziehungserfolg auf. Darüber hinaus formuliert der Autor zielgruppenspezifische Empfehlungen für das wertorientierte Kundenbeziehungsmanagement.
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More About Barnes and Noble at MarketFair Shoppes
Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.
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