Este volumen refleja la evolución del pensamiento de Goleman sobre la inteligencia emocional, el seguimiento de las últimas investigaciones neurocientíficas sobre la dinámica de las relaciones y los datos más recientes sobre el impacto que tiene la inteligencia emocional en la base de una organización empresarial. Este material, muy citado y de demostrada efectividad, se ha convertido en una lectura esencial para los dirigentes, y educadores comprometidos con el fomento de la buena gestión, así como para aumentar el rendimiento y la innovación empresarial. Although a certain degree of analytical and technical skill is a minimum requirement for success, studies indicate that emotional intelligence may be the key attribute that distinguishes outstanding performers from those who are merely adequate. Psychologist and author Daniel Goleman first brought the term “emotional intelligence” to a wide audience with his 1995 book of the same name, and Goleman first applied the concept to business with a 1998 classic article. In his research at nearly 200 large, global companies, Goleman found that truly effective leaders are distinguished by a high degree of emotional intelligence. Without it, a person can have first-class training, an incisive mind, and an endless supply of good ideas, but he or she still won't be a great leader. The chief components of emotional intelligence―self-awareness, self-regulation, motivation, empathy, and social skill―can sound unbusinesslike, but Goleman found direct ties between emotional intelligence and measurable business results.