“[ ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” The first edition of exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: