About the BookEnter the world of David J. Sherman, a home improvement center employee who's had his share of challenging customers.His outlook on life is always positive and humorous, which is why he's able to take customer difficulties, insults, and discourtesy and turn them into a series of laugh-out-loud stories that are sure to change the way you think about top-notch customer service!About the AuthorDavid J. Sherman is a lover of rock music, dancing, and keeping people laughing. He's always looking forward to the next experience in life and enjoys inspiring others to do the same.David hopes people remember that every single soul on this planet has a journey and it is different for every single soul.