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Barnes and Noble

DIY Conflict Resolution: Seven Choices and Five Actions of the Masters

Current price: $19.95
DIY Conflict Resolution: Seven Choices and Five Actions of the Masters
DIY Conflict Resolution: Seven Choices and Five Actions of the Masters

Barnes and Noble

DIY Conflict Resolution: Seven Choices and Five Actions of the Masters

Current price: $19.95
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In this third edition of , Nance L. Schick, Esq. draws from her proprietary conflict mediation process to create an invaluable step-by-step guide to workplace conflict resolution. Informed by Schick's extensive experience as an employment attorney, diversity trainer, and conflict resolution coach, this groundbreaking guide to listening effectively in the workplace teaches you how to become a compassionate listener and instructs you in resolving conflicts at work on your own. Schick shows you how to navigate your past experiences with conflict and discover practical solutions to define the dispute, understand the interest of each individual involved, and find a satisfactory outcome through specific, measurable actions. Whether you are a leader struggling to adapt to diversifying workforces or just interested in becoming a better listener, troubleshooter, or influencer, offers simple mediation techniques for work that will ultimately show you how to listen and lead without fear.

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Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.

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