In I2E2: Leading Lasting Change, Jayne Felgen shares her in-depth and elegantly simple formula for inspiring and leading real change at all levels of any organization. Using a real-life case study of the Beth Israel Deaconess Medical Center merger in the late 1990s, she illustrates how this intuitive model makes even the most complex change processes manageable and sustained. I2E2 is NOT a step-by-step guide to re-creating the newest business model; rather it is a new way of thinking about change. Leaders learn to visualize the whole change process, from shared vision to detailed changes in infrastructure. This is essential reading for organizations pursuing excellence initiatives such as Malcolm Baldrige and Magnet Recognition.