!/details).A Zip file is included containing forms from the book in Word and PDF formats.How to Place Your Order: Click "Buy" below. Returning customers will be prompted to log in. New customers must create an account.Zip File Instructions: After completing your purchase, you may download the zip file from your personal Downloads folder in the School of Government Web Store. This is a zip file (compressed file) that will need to be unzipped (uncompressed). Most computers include software that will automatically uncompress a file once you double-click on the file icon. If you experience any difficulties with unzipping this file, please contact your IT department. After unzipping the file, you will be allowed to download and save/view each file 4 separate times; after the 4th time the files will no longer be available in your personal Downloads folder. Please save your files to your local/personal hard drive or a disk for continuous viewing.