If information flows well between and within organizations, it empowers people by enabling them to make evidence-based choices; it promotes efficiency; and it enables creativity. Information does not flow well by chance: the process needs to be managed, by everyone concerned. This book introduces tools to analyse how information is used in an organization and discusses both strategic and practical options for improvements, in the context of the broader information-related changes and debates currently taking place in the world.This edition covers the major developments in these external debates. Discussions of knowledge management, capacity building, institutional learning, evaluation and impact assessment, research, information products and evidence-based work have been added, together with a number of case studies.