The purpose of this book is to take an informed, dispassionate and constructive look at the challenges of IT and to offer insight, analysis and guidance on the ever changing IT environment, focusing in particular on managerial and organizational issues. These include centralization versus decentralization; relations between users and specialists; managing the IS function ; outsourcing versus internal capabilities; project management and systems application; and an assessment of Business Process Redesign at both the conceptual and empirical level.