Ten-year-old orphan Jane Eyre lives unhappily with her wealthy relatives, the Reed family, at Gateshead. Resentful of the late Mr. Reed's preference for her, Jane's aunt and cousins take every opportunity to neglect and abuse her as a reminder of her inferior station. Jane's only salvation from her daily humiliations is Bessie, the kindly servant who tells her stories and sings her songs. One day, Jane confronts her bullying cousin, John, and Mrs. Reed punishes her by imprisoning her in the "red-room," the room in which her uncle died. Convinced that she sees her uncle's ghost, Jane faints. When she awakes, Jane is being cared for the apothecary, Mr. Lloyd, who suggests that she be sent off to school. Mrs. Reed is happy to be rid of her troublesome charge and immediately sends Jane to the Lowood School, an institution fifty miles from Gateshead.