offers an innovative approach to leading and managing by merging theory, research, and practical application to better prepare you for the NCLEX exam and the transition to the practice environment. This cutting-edge text is organized around the issues that are central to the success of professional nurses in today's constantly changing healthcare environment, including consumer relationships, cultural diversity, resource management, delegation, and communication. Each chapter opens with , where practicing nurse leaders/managers offer their real-world views of a concern related in the chapter, encouraging you to think about how you would handle the situation. • closes each chapter with an effective method to handle the real-life situation presented in , and demonstrates the ins and outs of problem solving in practice. in each chapter summarize relevant concepts and research from nursing/business/medicine literature. highlight and summarize pertinent theoretical concepts related to chapter content. summarize timely articles of interest and point out their relevance and applicability to practice. such as cultural diversity, consumer relationships, delegation, managing information and technology, legal and ethical issues, and many more. offer guidelines for applying information presented in the chapter. challenge you to think critically about concepts in the text and apply them to real-life situations. • Eye-catching helps engage and guide you through each chapter. alphabetically lists and defines all the boldfaced key terms from the chapters. provide a quick summary of key points and serve as a handy study tool. incorporated throughout the text emphasize the importance of providing safe, high-quality nursing care. at the end of each chapter provides you with a real-world perspective on the transition to clinical practice. on legal and ethical issues, care delivery strategies, staffing, quality, and consumer relationships. throughout the book maintain a contemporary and visually appealing look and feel.