This study guide is a comprehensive yet simple introduction to the information industry. It provides details of the ever-changing nature of information and its uses. also explains information literacy, including the collection, evaluation and presentation of information. It clarifies the roles and functions of various information agencies such as libraries, archives, records management sections, information brokers, and community information agencies; and considers how best to respond to clients and their information needs. is a practical combination textbook and workbook, which includes background information, numerous explanations, examples and practice exercises. This book is designed for those who are beginning their work in a library or information agency, at both the paraprofessional and professional level. It is also useful for library staff needing to increase their knowledge and understanding of information issues in the technological age. is one of the study guides in the Learn Library Skills Series. Details of each publication are in the back of this book, or visit the publisher website for more information. has worked in a variety of libraries in Canberra, Australia, including academic, government, national, public, school and special libraries. In her work, she has covered all aspects of the library environment. She has worked in both the public services and technical services areas of libraries, spending many years as a reference librarian and information specialist, as well as being a cataloger. She is currently a trainer for Lynn Farkas Information Services Pty. Ltd. and Libraries Australia, and travels around Australia, conducting face-to-face training and webinar sessions on RDA, cataloging, and Interlibrary Loans.