"The sliding doors at the front of the store are our razor wire, and the departments in which we work are our cell bars. The managers become our wardens, and the more contemptible of customers are like the big guy with the tattoos on his face that is going to shank you if you don't share the dessert from your dinner tray."
Life in Retail Without Parole is a gritty, no-holds-barred look at the barbarisms endured by those in the customer service industry on a daily basis. Every shocking story, comical or appalling, is true. The similarities between a career in retail and a prison sentence are uncanny, and serve as a scathing indictment of our "the customer is always right" consumer culture. There are no words - or bodily fluids - that some customers won't hurl while in pursuit of the best bargains.