Two days before Christmas the unthinkable happens when Snowflakes, the adorable toy poodle, is stolen from Cole Donahue's pick-up truck in a supermarket parking lot. Dog sitting for his soon to be ex-wife, Elsa Randolph, when the theft took place, Cole and Elsa temporarily set their differences aside and immediately begin their search with a poster and social media blitz. Meanwhile, Snowflakes, forced to rely on the kindness of strangers, experiences her fair share of holiday season adventures. She even makes friends with Mr. Christmas himself. Working together to find the missing poodle, will Cole and Elsa rekindle their love despite the seemingly insurmountable challenges that caused their break up? Will Snowflakes be reunited with her family in time for Christmas?