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Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction / Edition 1
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Barnes and Noble
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction / Edition 1
Current price: $230.00
Barnes and Noble
Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction / Edition 1
Current price: $230.00
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This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.
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More About Barnes and Noble at MarketFair Shoppes
Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.
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