Modern telecom networks are automated, and are run by OSS software or "operational support systems”. These manage modern telecom networks and provide the data that is needed in the day-to-day running of a telecom network. OSS software is also responsible for issuing commands to the network infrastructure to activate new service offerings, commence services for new customers, and detect and correct network faults.
The capabilities of OSS software are central to the service features that can be offered by telecom service providers. On the other hand, the limitations of OSS software translate into limitations on service offerings. It is important for telecom consultants, sales people and managers to understand OSS software. This book introduces those systems to non-technical readers, and will be essential reading for telecommunications professionals who need an easy-to-read overview of OSS systems, and also for those taking advanced undergraduate, postgraduate, and other courses in telecommunications.