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Barnes and Noble

Service Management Principles for Hospitality and Tourism / Edition 2

Current price: $121.55
Service Management Principles for Hospitality and Tourism / Edition 2
Service Management Principles for Hospitality and Tourism / Edition 2

Barnes and Noble

Service Management Principles for Hospitality and Tourism / Edition 2

Current price: $121.55
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guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more. : This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.

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Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.

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