Home
Service Management Principles for Hospitality and Tourism / Edition 2
Loading Inventory...
Barnes and Noble
Service Management Principles for Hospitality and Tourism / Edition 2
Current price: $121.55
Barnes and Noble
Service Management Principles for Hospitality and Tourism / Edition 2
Current price: $121.55
Loading Inventory...
Size: OS
*Product Information may vary - to confirm product availability, pricing, and additional information please contact Barnes and Noble
guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience. This edition includes references and examples about how service organizations can capitalize on, or are impacted by ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities and more.
:
This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises.