About the Book Do you have what it takes to become a true sales warrior in the world of sales 2.0? Learn the 10 phone and web skills essential to the success of the sales industrys most efficient closers. Book Synopsis In an age of telesales and digital selling, this award-winning business book pinpoints the ten skills essential to high-efficiency, high-success sales performance based on the authors TeleSmart 10 System for Power Selling. Bestselling author and TeleSmart Communications president Josiane Feigon equips salespeople with the powerful tools they need to open stronger, build trust faster, handle objections better, and close more sales when dealing with customers they cant see face-to-face. In Smart Selling on the Phone and Online , youll learn how to: overcome ten different forms of paralysis and reestablish momentum; sell in sound bites, not long-winded speeches; ask the right questions to reveal customer needs; navigate around obstacles to get to the power buyer; and prioritize and manage your time so that more of it is spent actually selling. The world of selling keeps changing, and sales professionals are on the front line of innovation to keep profits flowing. Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of sales 2.0 and become a true sales warrior. From the Back Cover Youre an inside sales pro: on the front lines in your businesss battle for dominance, riding the crest of the wave of Sales 2.0 change, and fighting to be heard by todays busy, opt-out prospects. You need to find the power players, get their attention on the phone and online, and close deals--fast. Josiane Feigons robust and comprehensive TeleSmart 10 System for Power Selling helps you do all that and more. Built on 10 easy-to-learn, must-have skills keyed to the sales cycle, the simple, step-by-step processes in Smart Selling on the Phone and Online will help you: --Beat sales paralysis--once and for all! --Learn the quick sound bites that snap prospects to attention! --Ask the questions that reveal real customer needs! --Navigate around obstacles and gatekeepers to get to decision makers and power buyers! --Spend more time doing what you do best--selling--and drop those tedious, no-reward activities! --Turn frustration into success--and sales! Ready to become a true inside sales warrior? Read Smart Selling on the Phone and Online--and master the world of Sales 2.0! Advance Praise for Smart Selling on the Phone and Online : To succeed in todays tough sales environment, working harder isnt enough. You need to work smarter; you need Smart Selling on the Phone and Online . Josiane Feigon is the consummate expert on selling by phone. No matter what your sales challenges are, shell guide you every step of the way from finding the decision maker to closing the sale. Keep this book by your phone! -- C.J. Hayden, author, Get Clients Now!(TM) If inside sales is part of your sales model, or if you want it to be, you need this book. Josiane Feigon shows real-world, in-the-trenches strategies and techniques that will help you win more business using the phone. -- Art Sobczak, President, BusinessByPhone.com Josiane Chriqui Feigon is President and Founder of TeleSmart Communications, a global training and consulting company specializing in inside sales. The author of the popular Cubicle Chronicles blog, her articles have appeared in Selling Power , Call Center Magazine, and other industry publications. Ms. Feigon lives in San Francisco. Review Quotes -...comprehensive training manual, taking the tried-and-true phone selling skills and adding the latest Internet marketing tips.- - Houston Business Journal -Extremely easy to read and comprehend...an excellent primer offering a banquet of ideas on inside selling.- -- Inland Empire Business Journal -From learning quick sound bites that capture customer attention to navigating common obstactles to success...for anyone interested in better sales.- -- Midwest Book Review -While the book is geared towards inside sales professionals, I promise youll find it good to refresh your skills.- -- Life Insurance Selling magazine ...comprehensive training manual, taking the tried-and-true phone selling skills and adding the latest Internet marketing tips. - Houston Business Journal Extremely easy to read and comprehend...an excellent primer offering a banquet of ideas on inside selling. -- Inland Empire Business Journal From learning quick sound bites that capture customer attention to navigating common obstactles to success...for anyone interested in better sales. -- Midwest Book Review While the book is geared towards inside sales professionals, I promise youll find it good to refresh your skills. -- Life Insurance Selling magazine The 800-CEO-Read Business Book Awards of 2009 In the sales category - short list ...comprehensive training manual, taking the tried-and-true phone selling skills and adding the latest Internet marketing tips. - Houston Business Journal From learning quick sound bites that capture customer attention to navigating common obstactles to successfor anyone interested in better sales. -- Midwest Book Review comprehensive training manual, taking the tried-and-true phone selling skills and adding the latest Internet marketing tips. Houston Business Journal About the Author JOSIANE CHRIQUI FEIGON (San Francisco, CA) is President and Founder of TeleSmart Communications, a global training and consulting company specializing in inside sales. She is the author of the blog TeleSmart , and her articles have appeared in Selling Power , Call Center Magazine , and other industry publications.