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Smile It's The Customer Who Pays You: Delivering Stellar Customer Service
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Barnes and Noble
Smile It's The Customer Who Pays You: Delivering Stellar Customer Service
Current price: $15.00
Barnes and Noble
Smile It's The Customer Who Pays You: Delivering Stellar Customer Service
Current price: $15.00
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Each and every one of us serves customers, whether we realize it or not. Maybe you're on the frontlines of a company, serving the people who buy your products or service. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
This book will look at all types of customers and how we can serve them better and improve ourselves in the process.
This book will look at all types of customers and how we can serve them better and improve ourselves in the process.
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Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.
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