The contact center is one of the most valuable tools that any business has. It's not just a place for making sales calls and accepting orders. Your contact center is the heart of your customer experience strategy, the tool that you rely on for building loyalty among consumers.
This book describes how machine learning software enhances your contact center's performance by classifying, prioritizing, and automating service inquiries, emails, and messages while providing agents with the most pertinent information to immediately assist customers with solutions.
In this guide "from the trenches," the author reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.The contact center is one of the most valuable tools that any business has. It's not just a place for making sales calls and accepting orders. Your contact center is the heart of your customer experience strategy, the tool that you rely on for building loyalty among consumers.
In this guide "from the trenches," the author reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.