After 33 years in the fire service, with twenty of those being responsible for others, Mike Kraus felt the obligation to pass the lessons he learned on to those who would follow in his footsteps. His motivation comes from the fact that the vast majority of what he learned about supervision, management, and leadership, was through his own experiences, research, or observations - both good and bad - of others. Mike shares what he had to learn from the school of hard knocks. If he didn't learn it, experience it, or practice it himself, he doesn't share it. His purpose for writing this book is to give new and future bosses the foundation they need to be successful in their jobs, and to give present bosses the information they need to become more effective. His sincere desire is to inspire readers to be the best Supervisor, Manager, and Leader they can be, resulting in their organizations becoming more productive and successful.