In , author Alan Shark informs, engages, and directs students to consider best practices, with new material on emerging technology, data management and analytics, artificial intelligence, and cybersecurity. This thoroughly updated second edition explores: This reader-friendly and jargon-free textbook is required for students enrolled in public administration and nonprofit management programs, as well as for practicing public administrators looking for a better understanding of how technology may be successfully and responsibly used in public organizations. It is equally valuable as a text for MBA studies, social work, education, public health, and other degree programs that produce graduates who will work with and within those organizations that deliver public services.