Every day employees make decisions that ultimately get reflected in the financials. In many businesses, sales reps exert the most impact on the financial success of a business because their decisions directly affect one of the most important lines on the income statement-the sales line-however; other employee groups can influence financial results. Purchasing affects costs of goods sold; managers, supervisors and employees affect expenses; other employees affect the utilization of assets such as inventory, receivables and fixed assets; and affects productivity. is a story about how a manager takes over a struggling branch office and realizes significant improvements in profitability. He begins by helping employees discover the multiplier affect of their decisions and then gets them fully engaged in finding small improvements. The result amazes everyone.