As the percentage of people working in the service economy continues to rise, there is a need to examine workplace harm within low-paid, insecure, flexible and short-term forms of ‘affective labour’. This is the first book to discuss harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture.
Using data from a long-term ethnographic study of the service economy, it investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism. It highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur.
Challenging current thinking within sociology and policy analysis, it reconnects ideology and political economy with workplace studies and uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.