This new Second Edition includes a completely new chapter on cloud computing. Praise for the new edition: "Working in a company (Electric Generation) in which the current demographics will require replacement of 70% of the workforce over a 5 to 7 year period due to retirements, it is very clear that in order to stay competitive in the heavily regulated industry, we must create a well-defined learning agenda that will transfer the knowledge of our workers. The KNOWLEDGE TORNADO gives insight and practical management tools to tap into this most valuable resource. Marcus Goncalves continues to motivate, educate and challenge; thank you!" --Larry Miller, Manager Fossil Projects, PPL Montana