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The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers
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Barnes and Noble
The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers
Current price: $37.99
Barnes and Noble
The Power of Customer Misbehavior: Drive Growth and Innovation by Learning from Your Customers
Current price: $37.99
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To stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.
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More About Barnes and Noble at MarketFair Shoppes
Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.
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