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Barnes and Noble

The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers

Current price: $57.00
The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers
The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers

Barnes and Noble

The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers

Current price: $57.00
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Based on more than 50 years of author expertise in organizational improvement, offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process's performance, giving the library a means to quantify its effects. By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.

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Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.

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