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Barnes and Noble

This Is Service Design Doing: Applying Thinking the Real World

Current price: $49.99
This Is Service Design Doing: Applying Thinking the Real World
This Is Service Design Doing: Applying Thinking the Real World

Barnes and Noble

This Is Service Design Doing: Applying Thinking the Real World

Current price: $49.99
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Size: Paperback

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Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

More About Barnes and Noble at MarketFair Shoppes

Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.

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