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Barnes and Noble

Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

Current price: $109.99
Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web
Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

Barnes and Noble

Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web

Current price: $109.99
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Size: Hardcover

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Explains how all institutions have to turn their relationship with stakeholders into a 'social' one, which involves designing new Trust and Engagement strategies. A specific indication on how to build and measure value out of these strategies is offered by the innovative 'Value for Engagement Model'.

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Barnes & Noble does business -- big business -- by the book. As the #1 bookseller in the US, it operates about 720 Barnes & Noble superstores (selling books, music, movies, and gifts) throughout all 50 US states and Washington, DC. The stores are typically 10,000 to 60,000 sq. ft. and stock between 60,000 and 200,000 book titles. Many of its locations contain Starbucks cafes, as well as music departments that carry more than 30,000 titles.

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