The Utility Consumer Program/Assistance Specialist II, III Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: preparing written material; understanding and interpreting laws, rules, regulations and procedures; working and interacting with others; supervision; program planning and project management; and other related areas.