In this conversation with his co-author, Paul Gillette, Dr. Jandt tells you how to use the same negotiating techniques and tactics used by people whose job is managing conflict—labor negotiators, diplomats and corporate managers. Get what you want and win allies, with &‘grave;win-win'' negotiating techniques. Here are the same methods used by people whose jobs are managing conflict—labor negotiators, diplomats, and top corporate managers—and how to put them to work for you in everyday business situations.